NC FAST Child Welfare Case Management Software Demonstrates Adequate Functionality but Poor Usability (June 2020)
Session Law 2019-240 directed the Program Evaluation Division (PED) to examine the functionality of Project 4 (P4), the child welfare module of NC FAST. The Program Evaluation Division found that P4 is functional but scores poorly on usability. Implementation of P4 by the Department of Health and Human Services (DHHS) has been challenged by a host of issues including the absence of a state practice model, resource disparities, insufficient training, and issues surrounding appropriations.