Division of Motor Vehicles Commissioner Wayne Goodwin defended the DMV’s handling of two driver’s license controversies in his testimony before the House Oversight and Reform Committee Wednesday. Goodwin and Chief Deputy Commissioner Portia Manley told committee members the unusual process to select a driver’s license printing vendor was appropriate. Goodwin also addressed questions about a budget provision to extend the eight-year driver’s license renewal period to sixteen years.

Sixteen-Year Driver’s License Renewal Period

 The REAL ID Act of 2005 requires that state driver’s licenses cannot be valid longer than eight years. Goodwin said he did not realize this until after DMV made its legislative request in February 2023, but he was less than clear why legislators were not made aware of this. He said the original request was an attempt to reduce wait times at DMV offices. Goodwin did not directly address the portion of the provision that would allow unlimited online renewal of driver’s licenses, merely stating that a new photo is required every sixteen years.

Rep. Jeff McNeely (R-Iredell) pressed the timeline of awareness and communication.

McNeely, chair of the Transportation Committee, said he did not receive any communication asking that the provision be removed. Members of the committee asked for email communications to track the chain of requests.

“Lack of communication to the chairs is the problem,” McNeely said. “More eyes could have realized what was happening and made sure we corrected this. In the future we need to broaden our net as we cast it.”

Driver’s License Issuance Contract

Goodwin testified that appropriate procedures were followed in selecting CBN Secure Technologies as a new vendor to produce North Carolina’s driver’s licenses.

Only a small number of companies produce credentials that meet federal, state, and American Associate of Motor Vehicle Administrators (AAMVA) requirements. He explained that DMV chose to interview three of five companies that met its initial criteria. After site visits and presentations in Raleigh, DMV officials chose CBN based on their secure technologies.

Goodwin defended the process DMV used to select the company. Citing Session Law 2021-134 (HB650) that allows DMV to exempt five information technology projects from DIT oversight and requirements to increase the speed of technology modernization projects.

North Carolina General Statute 20-7(n)(4) requires that a driver’s license must contain a color photograph. Goodwin testified that CBN can print in color, but the company prefers black-and-white based on industry standards and security best practices. He said passports and “half” of U.S. state driver’s licenses are black-and-white.  Goodwin said DMV’s request to add the words “or monochromatic” was rebuffed by “DOT leadership.”

Rep. Allen Chesser (R-Nash) raised concerns about data security given the CBN Secure Technologies is a global company. He further urged caution and a full, unrushed vetting process because of the importance of security.

Goodwin reiterated that the process used for selecting CBN Secure Technologies was in accordance with state law and included representatives from multiple departments. “No one person made the decision,” he said. “The decision relied upon the 2021 law…[was] discussed at the meetings earlier this year, is also based on recommendations of subject matter experts, it tracked DOT procurement and RFP process, and followed the direction, approval, and blessing of then-Secretary Boyette and our legal team.”

More to Come

Committee members were not satisfied with Goodwin and Manley’s responses on either issue. They requested more documentation of the procurement process and of communications related to the legislative provision. Chairman Harry Warren said the Committee also hopes to have the Commissioner back to discuss customer service at driver’s license offices.

Raleigh, NC – The House Oversight and Reform Committee has issued a letter to the Division of Motor Vehicles Commissioner Wayne Goodwin and Deputy Commissioner Portia Manley requesting their appearance before the committee Wednesday, October 11, at 9:00 a.m. in the Legislative Building Auditorium.

The committee is investigating the process that DMV used to award a contract for printing driver’s license to Canadian company CBN Secure Technologies. DMV exempted the project from IT procurement oversight and did not use a competitive bidding process. Members will probe the process, timing, and rationale behind DMV’s decision. They will also pursue allegations that the vendor’s technology may not be able to produce driver’s licenses that comply with state law.

Additionally, the committee will seek to understand the reversal in Commissioner Goodwin’s support for extending the 8-year driver’s license renewal period to 16 years. Goodwin made the legislative budget request for DMV in February. Since the budget passed, however, the commissioner has spoken out against the provision, saying the extension violates federal REAL ID requirements. Members attempt to determine when DMV learned that the longer renewal period would not meet federal requirements, why it was not until after making the request, and why the agency did not make legislators aware sooner.

“One purpose of oversight is to examine if department officials are complying with the law,” said committee co-chair Rep. Jake Johnson. “We have to wonder whether this contract is even valid if the company cannot produce a legal state driver’s license. The speed and lack of oversight in awarding this contract also raise concerns related to the security of North Carolinians’ personally identifiable information.”

“The commissioner has provided little to back up his statements that 16-year license renewals do not comply with federal REAL ID requirements,” co-chair Rep. Harry Warren said. “To the extent that he is correct, it is not clear why it took until after he made the legislative request to learn this. We want to clear up the confusion.”

“If people can’t trust the elections process, how can they trust anything else in government?” House Oversight and Reform Committee Co-Chair Jake Johnson asked before hearing testimony from North Carolina State Board of Elections Executive Director Karen Brinson Bell on June 22.

Brinson Bell told the House Oversight and Reform Committee that the state’s election data and processes are largely trusted and trustworthy, though not perfect. “Trust to me,” she said” is if you don’t believe in the system, you won’t use the system. And we had 75% of our voters turn out in 2020. We had 51% turn out in 2022. These numbers are high compared to other election years. So, when you look at that, our voters do have trust in how we conduct elections in North Carolina.”

Committee members asked about ways to further improve trust, whether reducing the 600,000 potentially out-of-date or inaccurate records, making online data easier to connect and understand, or clarifying ballot processes. Topics included absentee ballots, same-day registration, voter ID implementation, and database management.

Budget concerns were a late addition to the agenda. From 2017 through 2019, Governor Cooper’s budget requests and the budgets passed by the General Assembly were similar in size and priorities. In 2021, the General Assembly chose to set aside $5 million for “mobile voting support” instead of Cooper’s smaller request to upgrade the State Board’s campaign finance software and digitize historical voting data. Despite the lack of funding, Cooper did not make the same requests in 2022. Setting aside the massive influx of federal funds during Covid, appropriations climbed from $6.8 million in fiscal year 207-18 to $8.3 million in fiscal year 2022-23, a 25 percent increase in five years.

Dr. Andy Jackson of the John Locke Foundation, Marian Lewin of the Legal Women Voters, Carolyn Smith of Democracy North Carolina, and J. Christian Adams of the Public Interest Legal Foundation (PILF) also provided written testimony to address those concerns.

Numbers

Questions from committee members focused on remaining shortcomings, including the accuracy of voter rolls. While those disparities may not result in large numbers, in a close election, they could make the difference between winning and losing.

Rep. Jeff McNeely (R-Iredell) said Electronic Registration Information Center (ERIC) Executive Director Shane Hamlin said North Carolina could have 600,000 out-of-date or inaccurate records based on experience in other states. Brinson Bell’s presentation showed that 2,151 same-day registrations, either first-time or relocated voters, in 2020 could not be verified.

Chairman Johnson asked about another anomaly of 266 duplicate ballots in 2022. Rep. Maria Cervania (D-Wake) gave Brinson Bell an opportunity to defend the system because the number of problem votes and registrations is a small percentage of the 7.3 million registered voters, or the 3.8 million votes cast.

… our voters do have trust in how we conduct elections in North Carolina.”

Karen Brinson Bell

Rep. Allen Chesser (R-Nash) also raised concern based on a PILF study that found 1,454 voters who were not naturalized citizens were registered in 2014. Asked if there are protocols in place to prevent these errant registrations, Brinson Bell said there is an attestation of citizenship on the registration form.

List Maintenance

Additionally in his series of questions, Chesser asked how voter rolls can be as clean as possible. In response to an example of a registered voter who dies out of state, Brinson Bell acknowledged North Carolina would depend on ad hoc information from the other state. She added that the State Board of Elections is unable to get information such as deaths from the federal Social Security Administration: “We have to be compliant with what they require for security reasons, and we’re not there.”

In his written testimony, Jackson recommended that North Carolina “participate in an appropriate interstate data-sharing program to help identify and remove registrations of people who have permanently moved out of North Carolina or died outside the state.”

Brinson Bell explained to Rep. John Torbett (R-Gaston) how the State Board handles duplicate registrations. It regularly checks names against death and felony reports from other agencies and alerts counties to update their rolls. Even when a voter is marked as “inactive” or “removed” during list maintenance, that voter’s history remains. Brinson Bell conceded that the data are hard for people to understand as seen in the “ginormous increase in public record requests and data requests,” but had no ready answer to improve conformity across data sets. 

Upgrading the election management system could provide enhanced security Brinson Bell also emphasized the need for updated software to respond to changing election law and ensure accurate voter lists.

Conclusion

The productive hearing made clear that the voters largely trust the system, and their trust is largely well-placed. Voter ID implementation, earlier deadlines for mail-in ballots, more robust checks on voter registrations, and clearer presentation of online data could all enhance the election system’s integrity and voters’ faith in it.

A transcript of the hearing can be found here.

On Tuesday, May 2, House Oversight and Reform Committee members pursued allegations by State Bureau of Investigation Director Bob Schurmeier of overreach and strong-arming by Governor Roy Cooper’s office.

Director Schurmeier testified in March that the governor’s Chief of Staff Kristi Jones and General Counsel Eric Fletcher attempted to interfere in his personnel decisions and intimidate him to resign. He also testified that SBI General Counsel Angel Gray was unsure what responsibilities she had either to the Bureau or to the governor.

Jones, Fletcher, and Gray appeared before the Committee to address the allegations. But the hearing ended with more questions than answers. The three cited rules of professional conduct and other impediments that left them unable to discuss or refute any of the allegations. Despite this, they did mark areas of disagreement with Schurmeier’s testimony and made clear statements that they did not engage in anything that could be deemed inappropriate.

Gray stated that, contrary to Schurmeier’s testimony, she was not conflicted or confused about her role as general counsel of the SBI. “My job is to give advice to my client to make the best decision possible.”

Likewise, Jones, amidst repeated attempts to divert the Committee’s attention, also denied Schurmeier’s accusations of intimidation and interference. She said her relationship with the director was collaborative on hiring practices, training, recruitment, and retention.

Governor Cooper nominated State Capitol Police Chief Roger “Chip” Hawley as SBI director when Schurmeier’s term ends. When questioned by Representatives, Fletcher and Jones seemed confused about the process as well as the provisions in place if the successor had not been confirmed and duly qualified.

Schurmeier testified to meetings with Jones and Fletcher in late 2022 where they asked him to resign and threatened him with an investigation due to discrimination complaints. Jones did not dispute that the meetings happened but that he mischaracterized those meetings and the nature of the look into SBI practices.

Co-Chair Jake Johnson brought to light email communications that did not include Schurmeier between Gray and governor’s staff on SBI matters dating back to 2019. Some of the emails included little more than a personal cell phone number and an invitation to continue communication that way. They suggested significantly more contact between Gray and the governor’s staff without Schurmeier’s knowledge than they had testified to earlier in the hearing.

After the hearing, Johnson said, “I think it is extremely troubling that the general counsel of an independent state agency, and the chief of staff of a sitting governor would be discussing personnel and who knows what other issues behind the back of the sitting SBI director. This testimony raises more questions than answers and certainly merits a follow up.”

Co-Chair Harry Warren called for further investigation in his closing statement and expressed his frustration afterward.

“Interference in personnel matters is much more fundamental than interference in any specific case at the SBI. It is extremely unfortunate that the governor’s office chose not to answer committee members’ pertinent questions. Hopefully, they will be more forthcoming as the committee continues to investigate Director Schurmeier’s allegations,” Warren said. “North Carolinians are entitled to the truth.”

The transcript from the hearing can found here.

Representative Jake Johnson: “I think it is extremely troubling that the General Counsel of an Independent state agency, and the Chief of Staff of a sitting Governor would be discussing personnel and who knows what other issues behind the back of the sitting SBI Director. This testimony raises more questions than answers and certainly merits a follow up.”

Representative Harry Warren: “Interference in personnel matters is much more fundamental than interference in any specific case at the SBI. lt’s extremely unfortunate that the governor’s office chose not to answer committee members’ pertinent questions. Hopefully, they will be more forthcoming as the committee continues to investigate Director Schurmeier’s allegations. North Carolinians  are entitled to the truth.”

The House Oversight and Reform Committee hearing scheduled for Tuesday; April 18 has been postponed. In a letter to the Committee chairs late Friday afternoon, the governor’s Chief of Staff Kristi Jones stated that she and general counsel Eric Fletcher were declining to appear. After a follow-up letter from the co-chairs Saturday night, citing state statues that compel them to appear under the potential of contempt, the governor’s staff requested alternate dates to appear before the House Oversight and Reform Committee. The Committee worked with Jones and Fletcher, and the hearing has been rescheduled for Tuesday, May 2.

SBI general counsel Angel Gray is also slated to testify.

“As long as it leads to true and forthright testimony regarding the content of the meetings that took place between the Director and Governor’s staff, we are more than willing to accommodate a new date,” Rep. Jake Johnson said. “We look forward to hearing from both Ms. Jones and Mr. Fletcher. We appreciate their cooperation.” 

North Carolina State Bureau of Investigation (SBI) director Bob Schurmeier testified before the NC House Oversight and Reform Committee Tuesday that Governor Roy Cooper’s staff repeatedly interfered with the independence of his agency. An independent SBI is necessary for its role investigating allegations of misuse of state property, public corruption, and election law violations.

Schurmeier said tensions with the governor culminated in Kristi Jones, the governor’s chief of staff, asking for his resignation and the governor’s general counsel, Eric Fletcher, threatening him with an investigation for which the SBI would need to hire its own outside counsel to defend itself.

Cooper’s staff interfered with his hiring authority, Schurmeier said. He explained that they delayed his hiring of key positions and inserted themselves into his decision to fill a vacant deputy director position. He added that he had lost trust in his general counsel Angel Gray and earlier sought Jones’ assistance to find her another job within state government.

“It’s been difficult. This is tough job, but when you have someone who is there to support you legally and be there at tense meetings and have your back,” Schurmeier said. “We actually talked about that, whether she had my back or not, and I just didn’t think she did.”

Gov. Pat McCrory appointed Schurmeier to head the bureau in 2016 after state law made it an independent agency, separate from the Department of Justice. Many senior SBI staff had a long history with Cooper, when, as attorney general, he oversaw the Bureau.

Schurmeier described the culture at SBI when he took over as a “good old boys” club that lacked diversity. He described the questionable practice of “draft day.” He also explained his attempt to expand diversity and inclusion in the ranks of agents, including his promotion of minority agents.

“New agent selection, I observed that, and they called it ‘draft day,’ which was basically horse trading of positions,” he said. “There was a lack of diversity at the executive levels of both the SBI and ALE (Alcohol Law Enforcement). Nominal efforts at best were made to innovate and lean into the future.

“When I took over, the executive staff that reported to me wasn’t very diverse,” he said. “I reduced people in rank and allowed others to retire and filled those with one white male, one white female, two black males, including the first black male to head ALE, and in 2018, I promoted a white male and a white female and in 2020, to an assistant director, I promoted a black female to assistant, and in 2021, a white male and black male to assistant director.

“During my term, I have promoted 48 white females, 15 black males, 21 black females, 1 Asian male, 2 Hispanic males, and 5 Hispanic females. I also drafted on my own a diversity and inclusion plan in 2020 and shared it with the governor’s office. That program is now led by an African American female.”

Schurmeier testified that these issues of interference began with a personnel dispute in 2018.  An agent alleged the director discriminated based on race in a hiring decision. Jones held a meeting in 2020 to address the issue.

“The chief [Jones] was very upset. I would say she was very mad at me.  She was so mad, I was certain that if she could have fired me, she would have.”

Schurmeier found himself in trouble with the governor’s office again last fall. In October 2022, Jones called him to the governor’s office and asked him to resign after she learned of these allegations. Fletcher added that if the director doesn’t resign, they would need to have aa big investigation of the SBI. He further indicated that two other agencies had been investigated and that it wasn’t good.  Jones and Fletcher both repeated their threats to Schurmeier in a follow-up meeting in November 2022.

“I know I had done nothing for her to fire me, and I strongly believe nothing for which I should have been asked to resign,” he said.

Schurmeier stressed the importance of an independent and autonomous SBI, especially in hiring decisions.

“What I’m attempting to do here is set this up for the future of the SBI,” he said. “You can’t remove politics from law enforcement, but to the extent that you can, you ought to. The SBI director ought to autonomy. They ought to have the authority and permission to hire their direct reports, their top executive staff and shouldn’t have to negotiate with the governor’s staff.”

Oversight and Reform Committee co-chair Jake Johnson (R-Henderson, McDowell, Polk, Rutherford) reiterated the gravity of Schurmeier’s testimony.

“State Bureau of Investigation Director Bob Schurmeier made concerning allegations about involvement in personnel matters as well as attempted intimidation tactics with no basis to force his resignation, from top staff in Governor Cooper’s Office,” he said. “Appointed leadership positions have inherent split loyalties between the Governor’s office and Department leadership, especially when politics do not align. Director Schurmeier made a clear case for a completely independent SBI.  Committee members on both sides of the aisle made clear that we need to bring in the governor’s staff and others to better understand this matter in the interest of full transparency. We would like to thank Director Schurmeier for his bravery in cooperating with this inquiry. It is a true act of public service to the State of North Carolina.”

The transcript from the hearing can be found here.