{"id":887,"date":"2022-07-20T12:18:06","date_gmt":"2022-07-20T12:18:06","guid":{"rendered":"https:\/\/sites.ncleg.gov\/ped\/?page_id=887"},"modified":"2022-07-26T14:40:01","modified_gmt":"2022-07-26T14:40:01","slug":"2015-01","status":"publish","type":"page","link":"https:\/\/sites.ncleg.gov\/ped\/2015-01\/","title":{"rendered":"Licensing Processing Fees Are Inequitable; Permit DOI Vendor to Charge Different Processing Fees Based on Effort and Cost (January 2015)"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large is-resized h-50 w-50 float-right pl-4 pt-2\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOI_Licensure_Photo.jpg\" alt=\"\" class=\"wp-image-940\" width=\"700\" height=\"200\"\/><\/figure>\n\n\n\n<p>The Department of Insurance&#8217;s (DOI&#8217;s) Agent Services Division (ASD) issues licenses to the insurance industry, the bail bond industry, and non-insurance business entities. DOI entered into a contract with Pearson VUE in December 2011 to provide administrative services for all license types regulated by the department. The Program Evaluation Division found that Pearson VUE&#8217;s licensing processing fees are disproportionate to the relative cost of processing the different types of license applications. PED also found that DOI has improved licensure services through outsourcing, and that ASD continues to work with Pearson VUE to address licensee concerns. The General Assembly should direct ASD to issue a request for proposal for licensing administrative services that allows the contractor to charge different processing fees based on the cost and effort necessary to process licenses for the different industries.<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOI_Licensure_Report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Final Report<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOI_Licensure_Exec_Summary.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Executive Summary<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOI_Licensure_Recommendation.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Recommendation<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOI_Licensure_Presentation.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Presentation<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOI_Licensure_Handout.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Handout<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><br>Relevant Legislation:<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.ncleg.gov\/BillLookup\/2015\/H196\" target=\"_blank\" rel=\"noreferrer noopener\">House Bill 196<\/a>\/<a href=\"https:\/\/www.ncleg.gov\/BillLookup\/2015\/S120\" target=\"_blank\" rel=\"noreferrer noopener\">Senate Bill 120<\/a>&nbsp;(2015\u201316): An act to require that the Department of Insurance include differential license processing fees when issuing its next request for proposal for a licensing administrative services contract.&nbsp;<strong>This legislation was not enacted.<\/strong><\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><br>Agency Actions:<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>ASD reviewed the current statutory language and determined it already provides sufficient statutory authority for contractors to submit bids that included different processing fees based on the effort necessary to process different types of licenses.<\/li><li>Subsequently, a request for proposal for a contract that included the provision of license application processing after the receipt of an application was accepted by ASD. The new contract period begins January 2, 2017 and includes different processing fees based on the effort necessary to process licenses for the insurance industry, non-insurance business entities, and the bail bond industry.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Department of Insurance&#8217;s (DOI&#8217;s) Agent Services Division (ASD) issues licenses to the insurance industry, the bail bond industry, and non-insurance business entities. DOI entered into a contract with Pearson VUE in December 2011 to provide administrative services for all license types regulated by the department. The Program Evaluation Division found that Pearson VUE&#8217;s licensing [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","footnotes":""},"class_list":["post-887","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Licensing Processing Fees Are Inequitable; Permit DOI Vendor to Charge Different Processing Fees Based on Effort and Cost (January 2015) - Program Evaluation Division<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/sites.ncleg.gov\/ped\/2015-01\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Licensing Processing Fees Are Inequitable; Permit DOI Vendor to Charge Different Processing Fees Based on Effort and Cost (January 2015) - Program Evaluation Division\" \/>\r\n<meta property=\"og:description\" content=\"The Department of Insurance&#8217;s (DOI&#8217;s) Agent Services Division (ASD) issues licenses to the insurance industry, the bail bond industry, and non-insurance business entities. DOI entered into a contract with Pearson VUE in December 2011 to provide administrative services for all license types regulated by the department. The Program Evaluation Division found that Pearson VUE&#8217;s licensing [&hellip;]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/sites.ncleg.gov\/ped\/2015-01\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Program Evaluation Division\" \/>\r\n<meta property=\"article:modified_time\" content=\"2022-07-26T14:40:01+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOI_Licensure_Photo.jpg\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2015-01\/\",\"url\":\"https:\/\/sites.ncleg.gov\/ped\/2015-01\/\",\"name\":\"Licensing Processing Fees Are Inequitable; Permit DOI Vendor to Charge Different Processing Fees Based on Effort and Cost (January 2015) - Program Evaluation Division\",\"isPartOf\":{\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2015-01\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2015-01\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOI_Licensure_Photo.jpg\",\"datePublished\":\"2022-07-20T12:18:06+00:00\",\"dateModified\":\"2022-07-26T14:40:01+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2015-01\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sites.ncleg.gov\/ped\/2015-01\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2015-01\/#primaryimage\",\"url\":\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOI_Licensure_Photo.jpg\",\"contentUrl\":\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOI_Licensure_Photo.jpg\",\"width\":480,\"height\":95},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2015-01\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sites.ncleg.gov\/ped\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Licensing Processing Fees Are Inequitable; Permit DOI Vendor to Charge Different Processing Fees Based on Effort and Cost (January 2015)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/#website\",\"url\":\"https:\/\/sites.ncleg.gov\/ped\/\",\"name\":\"Program Evaluation Division\",\"description\":\"Just another NCGA Sites site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sites.ncleg.gov\/ped\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Licensing Processing Fees Are Inequitable; Permit DOI Vendor to Charge Different Processing Fees Based on Effort and Cost (January 2015) - Program Evaluation Division","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sites.ncleg.gov\/ped\/2015-01\/","og_locale":"en_US","og_type":"article","og_title":"Licensing Processing Fees Are Inequitable; Permit DOI Vendor to Charge Different Processing Fees Based on Effort and Cost (January 2015) - Program Evaluation Division","og_description":"The Department of Insurance&#8217;s (DOI&#8217;s) Agent Services Division (ASD) issues licenses to the insurance industry, the bail bond industry, and non-insurance business entities. 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