{"id":470,"date":"2022-07-12T16:03:50","date_gmt":"2022-07-12T16:03:50","guid":{"rendered":"https:\/\/sites.ncleg.gov\/ped\/?page_id=470"},"modified":"2022-07-26T16:57:00","modified_gmt":"2022-07-26T16:57:00","slug":"2018-04","status":"publish","type":"page","link":"https:\/\/sites.ncleg.gov\/ped\/2018-04\/","title":{"rendered":"Opportunities Exist to Improve the Efficiency of the State\u2019s Administrative Services (April 2018)"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large is-resized h-50 w-50 float-right pl-4 pt-2\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOA_photo.jpg\" alt=\"\" class=\"wp-image-477\" width=\"700\" height=\"600\"\/><\/figure>\n\n\n\n<p>The Department of Administration (DOA) acts as the business manager for North Carolina state government and provides internal services and programs for state departments. The Program Evaluation Division identified opportunities to improve operational efficiencies in six DOA divisions. These efficiency opportunities include transitioning employees from state-owned properties to leased properties; ensuring compliance with space standards for each state-owned and leased office facility; increased use of contracted services to perform facility management activities; enhanced monitoring and compliance with state term contracts; increased use of competitive bidding for contracted services; effective use of information from telematics; electronic scanning of incoming mail; increased use of electronic communications; increased utilization of the State\u2019s presort mail contract; and leasing underutilized parking spaces. Additional operational efficiencies can be achieved through the establishment of legislative performance measures for these divisions. The General Assembly should require that business case analyses be performed and statutes be amended to include legislative performance measures. In addition, the Department of Administration should be directed to establish a dedicated Project Management Office.<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOA_Cost_Savings_Report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Final Report<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOA_Cost_Savings_Executive_Summary.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Executive Summary<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOA_Cost_Savings_Presentation.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Presentation to Joint Legislative Oversight Committee on General Government<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOA_Cost_Savings_JLPEOC_Presentation.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Presentation to Joint Legislative Program Evaluation Oversight Committee<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOA_Cost_Savings_Handout.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Handout<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><br>Relevant Legislation:<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.ncleg.gov\/BillLookUp\/2017\/H1042\" target=\"_blank\" rel=\"noreferrer noopener\">House Bill 1042<\/a>\/<a href=\"https:\/\/www.ncleg.gov\/BillLookup\/2017\/S759\" target=\"_blank\" rel=\"noreferrer noopener\">Senate Bill 759<\/a>\u00a0(2017\u201318): An act recommending improved efficiencies of the State&#8217;s administrative services, as recommended by the Joint Legislative Program Evaluation Oversight Committee.\u00a0<strong>This legislation was not enacted.<\/strong><\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><br>Press Coverage:<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.newsobserver.com\/news\/politics-government\/article211651174.html\" target=\"_blank\" rel=\"noreferrer noopener\">News and Observer<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Department of Administration (DOA) acts as the business manager for North Carolina state government and provides internal services and programs for state departments. The Program Evaluation Division identified opportunities to improve operational efficiencies in six DOA divisions. These efficiency opportunities include transitioning employees from state-owned properties to leased properties; ensuring compliance with space standards [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","footnotes":""},"class_list":["post-470","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Opportunities Exist to Improve the Efficiency of the State\u2019s Administrative Services (April 2018) - Program Evaluation Division<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/sites.ncleg.gov\/ped\/2018-04\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Opportunities Exist to Improve the Efficiency of the State\u2019s Administrative Services (April 2018) - Program Evaluation Division\" \/>\r\n<meta property=\"og:description\" content=\"The Department of Administration (DOA) acts as the business manager for North Carolina state government and provides internal services and programs for state departments. The Program Evaluation Division identified opportunities to improve operational efficiencies in six DOA divisions. These efficiency opportunities include transitioning employees from state-owned properties to leased properties; ensuring compliance with space standards [&hellip;]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/sites.ncleg.gov\/ped\/2018-04\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Program Evaluation Division\" \/>\r\n<meta property=\"article:modified_time\" content=\"2022-07-26T16:57:00+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOA_photo.jpg\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2018-04\/\",\"url\":\"https:\/\/sites.ncleg.gov\/ped\/2018-04\/\",\"name\":\"Opportunities Exist to Improve the Efficiency of the State\u2019s Administrative Services (April 2018) - Program Evaluation Division\",\"isPartOf\":{\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2018-04\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2018-04\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOA_photo.jpg\",\"datePublished\":\"2022-07-12T16:03:50+00:00\",\"dateModified\":\"2022-07-26T16:57:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2018-04\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sites.ncleg.gov\/ped\/2018-04\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2018-04\/#primaryimage\",\"url\":\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOA_photo.jpg\",\"contentUrl\":\"https:\/\/sites.ncleg.gov\/ped\/wp-content\/uploads\/sites\/11\/2022\/07\/DOA_photo.jpg\",\"width\":900,\"height\":900},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/2018-04\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sites.ncleg.gov\/ped\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Opportunities Exist to Improve the Efficiency of the State\u2019s Administrative Services (April 2018)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sites.ncleg.gov\/ped\/#website\",\"url\":\"https:\/\/sites.ncleg.gov\/ped\/\",\"name\":\"Program Evaluation Division\",\"description\":\"Just another NCGA Sites site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sites.ncleg.gov\/ped\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Opportunities Exist to Improve the Efficiency of the State\u2019s Administrative Services (April 2018) - Program Evaluation Division","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sites.ncleg.gov\/ped\/2018-04\/","og_locale":"en_US","og_type":"article","og_title":"Opportunities Exist to Improve the Efficiency of the State\u2019s Administrative Services (April 2018) - Program Evaluation Division","og_description":"The Department of Administration (DOA) acts as the business manager for North Carolina state government and provides internal services and programs for state departments. 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